Privacy Policy

Last updated: June 2025

AFOI FILINDRA - GIAGIAS IOANNIS O.E. (trading as "Total Quality Package" or "we") respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and applicable Greek law.

1. Data Controller

AFOI FILINDRA - GIAGIAS IOANNIS O.E.
50 Xenodochypallilon St, Acharnes, Attica, Greece
Tel: +30 210 807 9555
Email: tqpack@otenet.gr

2. Data We Collect

We collect data you voluntarily provide through our contact form:

Full name
Company / Organisation
Email address
Phone number
Message content

We may also collect technical information via cookies, such as your IP address, browser type, and pages visited.

3. Purpose of Processing

Your data is used solely for:

Responding to your enquiries and requests
Improving the functionality and user experience of our website
Compliance with legal obligations

4. Legal Basis for Processing

Processing is based on your consent (Article 6(1)(a) GDPR) and our legitimate interest in communicating with business partners and clients.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the basic operation of the website.
Preference cookies: Store your choices such as display theme (light/dark mode).
Analytics cookies: Help us understand how you use the website (only if you accept).

You can disable cookies in your browser settings. Please note this may affect the functionality of certain parts of the website.

6. Data Sharing

We do not sell, rent, or share your personal data with third parties, unless required by law or necessary for providing our services (e.g. website hosting provider).

7. Data Retention

Your data is retained only for as long as necessary for the purposes for which it was collected, or as required by law. Contact form data is retained for up to 2 years.

8. Your Rights

Under the GDPR, you have the following rights:

Access: To know what data we hold about you.
Rectification: To request correction of inaccurate data.
Erasure: To request deletion of your data.
Restriction: To request restriction of processing.
Portability: To receive your data in a structured format.
Objection: To object to the processing of your data.
Withdrawal of consent: At any time, without retroactive effect.

To exercise any of these rights, contact us at tqpack@otenet.gr. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) — www.dpa.gr.

9. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.